Nkzc respects your concerns about privacy. In this Privacy Policy, references to “we”, “our” and “Nkzc” refer to the entity listed here that is responsible for processing your personal information, which generally refers to the entity that collects your personal information. This Privacy Policy describes the types of personal information we collect from customers, how we use this information, with whom we share information, and the choices available to users when we use this information. We also describe the measures we take to protect information security and how you can contact us to learn about our privacy practices.
This Privacy Policy applies to personal information we obtain when you conduct transactions and interact with our online channels, your visits to our stores, including when you fill out customer information collection cards, contact us by phone, our events and surveys (“Offline Channels”), and through our third-party channels, including advertising and social media (collectively, “Channels”).
In order to enable you to shop through our WeChat Mini Program and our official website in China, we only collect the minimum information necessary to complete such shopping, including the recipient’s name, contact information and delivery address. Before providing us with any recipient information, if you are not the recipient of the relevant transaction, you should obtain the recipient’s consent to disclose the relevant shopping information to us. If you do not provide relevant personal information, we may not be able to provide you with our products and services normally.
Creation of user account. If you choose to create a user account to speed up your checkout process, facilitate you to view historical orders and shopping bags, and manage electronic invoices, we will collect your mobile phone number, name, email address (optional), gender (optional) and birthday (optional). If you log in using a WeChat account, we will collect your WeChat account information (including account number, account nickname and avatar).
Customer service. If you contact our customer service staff, in order to verify your identity, before discussing any shopping-related requests or issues with you, we will collect your mobile phone number, name, WeChat account information (if you use corporate WeChat customer service) and other information you voluntarily provide for comparison with your purchase records. You agree that we may keep records of your communications with our customer service in order to track your requests or complaints, improve our service quality, and for any regulatory and legal proceedings that may require such information.
If your personal information is necessary for any other services we provide from time to time, we will notify you in advance and obtain your consent, and only collect and process such information on a minimum necessary basis.
Cookies
When you interact with us through our Online Channels or open our emails, we obtain certain information by automated means, such as cookies, web beacons (including pixels and tags) and other technologies (collectively, “Cookies”). The information we obtain through Cookies may include traffic data, location, logs, device IP address, identifiers associated with your device, the type of device connecting to our Online Channels, operating system, network location, browser type, web browser characteristics, domain type, device characteristics, country preferences, referring URLs, exit pages, clickstream data and other information about actions taken on our Online Channels, the date and time you accessed our Online Channels, the language used by your system and the country and time zone where your device is located.